Rescheduling & Cancellation Policy

When re-scheduling or cancelling an appointment, kindly give us 48 hours notice to schedule other patients waiting to be seen. We provide multiple confirmations to aid in managing your calendar. When an appointment is missed, we require a pre-payment to re-book.

After 3 attempts to confirm your pet's appointment and no communication, we see this as a decline of our services. Your pet's appointment will be cancelled. Please reply to the confirmation alert to avoid your pet's appointment from being cancelled.